Effective July 2026.
These Terms & Conditions govern the use of our website and the travel services we provide. By making an enquiry, requesting a quotation, confirming a booking, or using our services, you agree to be bound by these Terms & Conditions.
These Terms are designed to provide transparency regarding our booking procedures, payment requirements, traveller responsibilities, cancellation policies, and the services we arrange on your behalf. Please read them carefully before confirming your booking.
CeylonTide specialises in personalised and tailor-made travel experiences throughout Sri Lanka.
Our services may include, but are not limited to:
All services are subject to availability at the time of booking.
These services are available exclusively to individuals aged 18 years and above at the time of booking.
While CeylonTide primarily caters to Australian travellers visiting Sri Lanka, our services are also available to all international travellers worldwide, ensuring personalised travel planning for guests from any country.
All quotations are prepared based on the information provided at the time of enquiry and are subject to availability.
All quotes are valid for 14 days unless otherwise stated.
Unless otherwise stated:
A booking is considered confirmed only when:
Availability cannot be guaranteed until confirmation has been completed.
To secure your booking:
For bookings made within 30 days of departure, full payment may be required immediately.
Failure to make payments by the due date may result in the cancellation of your booking.
Please Note: In the event of a refund, any bank transfer fees, payment gateway charges, currency conversion fees, or other applicable transaction/service charges incurred during the payment and refund process are non-refundable and will be deducted from the refundable deposit amount.
If you wish to amend your confirmed itinerary, we will make every reasonable effort to accommodate your request.
Changes may include:
Please note:
If you need to cancel your booking, cancellation fees will apply based on the date written notice is received.
Please Note: To be eligible for a refund (subject to applicable cancellation charges), written cancellation must be received on or prior 30 days to the scheduled departure date. For bookings during peak travel periods (including public holidays, festive seasons, and other high-demand dates), written cancellation must be received at least 45 days prior to departure.
The following are generally non-refundable:
Refunds are generally not available for:
Where events beyond our reasonable control prevent travel and suppliers do not provide refunds, refunds may not be available, subject to your rights under Australian Consumer Law.
Where practical, CeylonTide will first seek to offer:
Travel credits are generally valid for 24 months from the date of issue unless otherwise stated.
Children are welcome on many of our tours; however, some activities may have minimum age, height, or safety requirements.
Parents or guardians are responsible for supervising children throughout the journey.
Child pricing may vary depending on accommodation providers, transport operators, and activity suppliers.
Travellers are responsible for ensuring they possess all required travel documentation before departure.
This includes:
CeylonTide cannot be held responsible for denied entry resulting from incomplete or invalid documentation.
We strongly recommend that all travellers obtain comprehensive travel insurance before departure.
Your policy should ideally include cover for:
Travel insurance is strongly recommended for all travellers and may be mandatory for certain suppliers, safaris, adventure activities, or wellness experiences.
We strive to make our tours enjoyable for every traveller.
If you require:
Please inform us at the time of booking so that appropriate arrangements can be explored.
Some experiences may not be fully accessible due to local infrastructure or environmental conditions.
Unless otherwise advised:
Early check-in and late check-out requests are subject to hotel availability and may incur additional charges.
During your journey, photographs or videos may occasionally be captured for promotional purposes.
Where identifiable images are intended for marketing use, we will seek your permission where reasonably appropriate.
If you prefer not to appear in promotional material, please notify us before or during your tour.
Guests are responsible for obtaining any required photography permits at locations where restrictions apply.
Travellers agree to:
Certain activities involve inherent risks, including wildlife safaris, hiking, water sports, and adventure experiences. Participation is at your own discretion.
CeylonTide arranges travel services through independent third-party suppliers, including:
While we carefully select our partners, these suppliers operate independently.
We are not responsible for delays, cancellations, service interruptions, or operational decisions made by third-party providers.
Where necessary, comparable alternatives may be substituted.
To the maximum extent permitted by Australian law:
Nothing in these Terms excludes or limits any rights that cannot legally be excluded under Australian Consumer Law.
CeylonTide shall not be liable for delays, cancellations, or failure to perform services resulting from events beyond our reasonable control, including but not limited to:
Where practical, we will work with suppliers to minimise disruption and provide suitable alternatives.
All content displayed on the CeylonTide website, including text, photographs, graphics, branding, itineraries, logos, and design elements, remains the property of CeylonTide unless otherwise stated.
Content may not be copied, reproduced, distributed, or used without prior written permission.
By using our website, you agree not to:
We reserve the right to restrict website access where misuse is identified.
These Terms & Conditions are governed by the laws of Australia.
Any dispute arising from these Terms should first be addressed through good-faith discussions between both parties.
If a resolution cannot be reached, the matter shall be subject to the jurisdiction of the appropriate Australian courts.
Nothing in these Terms limits your rights under Australian Consumer Law.
We may revise these Terms & Conditions from time to time to reflect changes in our services, business practices, supplier arrangements, or legal obligations.
The latest version will always be published on our website, together with the revised effective date.
Your continued use of our services constitutes acceptance of any updated Terms.
Contact Us
For questions regarding these Terms & Conditions or any of our services, please contact CeylonTide through the contact details provided on our website.
We are committed to providing transparent, professional, and reliable travel services while ensuring a safe and memorable experience throughout Sri Lanka.
CeylonTide
For further enquiries, please refer to the contact details on our official website.